FAQ about COVID-19 (Coronavirus) and What We are Doing About It


Disclaimer: Information about COVID-19 is rapidly changing. The information below may not be correct, complete, accurate, and/or may have changed without notice. It’s important to get your information from a trusted source. As such, we recommend you frequently visit the Centers for Disease Control and Prevention at https://www.cdc.gov/covid-19 for the most recent developments and advice.

What has our practice done to make your appointments as safe as possible?

  1. Treating patients in-person. We are now treating patients in person with extra precautions including the following
    • All staff must wear N95 masks during all in-person treatments
    • All staff must perform frequent hand cleansing with hand sanitizer and/or soap and water where available, in addition to sanitizing all equipment in between clients
    • All staff is required to get the Covid-19 vaccine as soon as it becomes available
    • Patients are required to wear a mask unless physically unable to due to a medical condition
  2. Treating patients virtually.We are continuing to provide Online Telehealth both now and permanently for anyone needing therapy and an exercise program to perform in their homes without making in-person contact.
  3. We are educating our company staff about COVID-19. We are regularly updating our clinical and administrative staff and paperwork with information from trusted sources such as the Center for Disease Control and Prevention and the Occupational Safety & Health Administration.
  4. We are continuing to update our company staff about insurance and payments for telehealth. We are regularly checking updates from Medicare, Medicaid, and Blue Cross Blue Shield regarding reimbursement for PT telehealth services, as well as providing telehealth on a cash-per-session basis for people with insurance that does not cover virtual physical therapy.
  5. We highly recommend that patients maintain social distancing, wear a mask, avoid unnecessary contact with others, and maintain frequent handwashing at home.


Even though we have resumed in-person therapy sessions, we require that you cancel your in-person appointment if experiencing any Covid-like symptoms. No one will receive a cancellation penalty if cancelling in less than 24 hours, as long as the cancellation is due to a potential Covid-19 exposure or presentation of symptoms in you or a family member.

What should I do if I think I am sick?

Click Here for a detailed list of steps to prevent the spread of COVID-19 if you are sick or suspect you are infected with the virus.

In short:

  • Stay home
  • Avoid public areas
  • Avoid public transportation
  • Stay away from others
  • Limit contact with pets & animals
  • Call ahead before visiting your doctor
  • Wear a facemask
  • Cover your coughs & sneezes
  • Clean your hands often
  • Avoid sharing personal household items
  • Clean all high-touch surfaces
  • Monitor your symptoms

What should I do if I have been traveling recently?

If you were traveling outside the country or were on a cruise in the past 14 days:

  • Monitor your health and limit interactions with others for 14 days after returning to the United States.
  • If a case of COVID-19 was reported on your ship during the cruise, stay home during these 14 days and practice social distancing.
  • Stay home if you feel sick with fever, cough, or have trouble breathing and call ahead before you seek medical care
  • Seek medical advice. Call ahead before going to a doctor’s office or emergency room. Tell them about your recent travel and your symptoms.

What can I do to protect myself and my family?

  1. Cover your coughs and sneezes - Cover your mouth and nose with a tissue when you cough or sneeze. Throw used tissues in a lined trash can. Immediately wash your hands with soap and water for at least 20 seconds or, if soap and water are not available, clean your hands with an alcohol-based hand sanitizer that contains at least 60% alcohol.
  2. Clean your hands often - Wash your hands often with soap and water for at least 20 seconds, especially after blowing your nose, coughing, or sneezing; going to the bathroom; and before eating or preparing food. If soap and water are not readily available, use an alcohol-based hand sanitizer with at least 60% alcohol, covering all surfaces of your hands and rubbing them together until they feel dry. Soap and water are the best option if hands are visibly dirty.
  3. Avoid touching your eyes, nose, and mouth with unwashed hands.
  4. Avoid sharing personal household items - You should not share dishes, drinking glasses, cups, eating utensils, towels, or bedding with other people or pets in your home. After using these items, they should be washed thoroughly with soap and water.
  5. Clean all “high-touch” surfaces everyday - High touch surfaces include counters, tabletops, doorknobs, bathroom fixtures, toilets, phones, keyboards, tablets, and bedside tables. Also, clean any surfaces that may have blood, stool, or body fluids on them. Use a household cleaning spray or wipe, according to the label instructions. Labels contain instructions for safe and effective use of the cleaning product including precautions you should take when applying the product, such as wearing gloves and making sure you have good ventilation during use of the product.

Here's a List of Links to CDC Resources

https://www.cdc.gov/covid-19 - Make sure you take some time to browse the website. It’s full of up-to-date information.

Quick links from the CDC website: